SHIPPING POLICY

At Folium, we aim to deliver your order as quickly and safely as possible. Please review our shipping policy below for details regarding order processing and delivery.

1. Order Processing

All orders are processed within 24–48 working hours after confirmation. Orders placed on weekends or public holidays are processed on the next working day.

2. Delivery Time

Estimated delivery time across Pakistan:

• Major cities: 2–4 working days
• Other cities & remote areas: 3–6 working days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

3. Shipping Charges

Shipping charges (if applicable) are clearly displayed at checkout before you place your order.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most cities in Pakistan. Availability of COD may vary for certain remote locations.

5. Courier Services

Orders are shipped through reliable third-party courier services to ensure safe and timely delivery. Relief Wellness is not responsible for delays caused by courier companies.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping information. If an order is returned due to:

• Incorrect or incomplete address
• Customer unavailability
• Refusal at delivery

Relief Wellness reserves the right to limit or decline future Cash on Delivery orders.

7. Tracking Your Order

Once your order is dispatched, tracking details may be shared via SMS or WhatsApp (where applicable). You can also visit our Track Your Order page.

8. Damaged or Missing Parcels

If you receive a damaged parcel or notice any issue at delivery, please contact us within 48 hours with clear photos or videos for assistance.

9. Contact Us

For shipping-related questions, please contact us:

• Phone / WhatsApp: +923336803764
• Email: info@folium.pk

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This Shipping Policy applies to Folium.pk and may be updated without prior notice.