PRIVACY POLICY

FOLIUM. respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or place an order on our website, we may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Shipping address
  • Order details (products purchased, order history)
  • IP address and browser/device information (for analytics and security)

We only collect information necessary to process your order and provide customer support.

2. How We Use Your Information

  • To process and deliver your orders
  • To contact you regarding order confirmation, delivery, or support
  • To improve our website and customer experience
  • To prevent fraud or misuse of our services
  • To comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

3. Sharing of Information

We may share your information only with trusted third parties when necessary, such as:

  • Courier and delivery companies (for order fulfillment)
  • Payment and service providers (as required for operations)
  • Legal authorities, if required by law

All third parties are expected to handle your information responsibly.

4. Cash on Delivery (COD) Orders

For Cash on Delivery orders, your name, phone number, and delivery address are shared with courier companies solely for delivery purposes.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Understand user behavior

You can disable cookies through your browser settings, but some website features may not function properly.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, or disclosure. However, no online platform can guarantee 100% security.

7. Third-Party Links

Our website may contain links to third-party websites (such as social media or payment services). We are not responsible for the privacy practices or content of those websites.

8. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction or deletion of your data (where applicable)
  • Opt out of promotional communications

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

Relief Wellness reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page and will take effect immediately.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

  • Email: info@folium.pk
  • Phone / WhatsApp: +92 326 4484013

Note: This Privacy Policy applies to folium.pk and may be updated over time.